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Support

Need a hand or have feedback? We're happy to help.

Email us

support@myellelab.com

We usually reply within a couple of business days.

Before you reach out

How accurate are the price estimates?

Estimates are indicative. We base them on comparable used listings and, when those are scarce, on the current retail price adjusted for condition. Always set your own final price.

Where is my data stored?

Your scan history and photos stay on your iPhone. To identify the item and estimate its price, photos go to our backend, which runs in the EU, and from there to our AI providers.